Shipping and services

Shipping times

KissMe Cosmetics assures the delivery of the orders within 72/96 hours from the pick up of our partner ASENDIA, Express Courier service fast and secure. Delivery times may vary for reasons of force majeure such as weather conditions and strikes. Orders are dispatched from Monday to Friday, office hours. National holidays are excluded. The products ordered are delivered to the postal address specified by the in the order form. Order status can be checked by visiting the section “My Orders” in your account, where you can see your order from dispatch to delivery.

Shipping costs

On www.kissmemakeupmilano.com shipping costs €6.90 and are free on orders over €20.00 (shipping costs excluded).

Money-back guarantee

The Client has the right to terminate the Purchase Agreement, at its discretion and without cause, within 14 days (“withdrawal period”). We suggest you visit the section “Terms and Conditions” for more information.
In case of withdrawal the payments made in favour of kissme-cosmetics.com will be refunded, excluding costs of delivery. Refunds will be made using the same method of payment used by the Client for the purchase of the Products. If the Client paid by Cash on Delivery, the refund will be agreed with the Customer Service, contactable at the address customerservice@kissme-cosmetics.com. The refunds will be made within 20 working days.

Customer Service

For information on orders, shipping and products features we recommend you contact our Customer Service by emailing customerservice@kissme-cosmetics.com.